Effective date: August 1, 2026
Cool Life CRM, Inc. (“Cool Life,” “we,” “our,” or “us”) respects your privacy. This Privacy and Cookie Policy describes the information we collect through our public website, how we use that information, when it may be shared, and the choices available to you.
This policy applies to the public Cool Life website at CoolLife.io. It does not replace the agreements, instructions, or privacy requirements that apply to a customer’s separate Cool Life platform or Vault Room environment.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide through a website form, email, conversation request, demonstration request, support request, or other communication. This may include:
- Name and job title
- Company or organization name
- Email address and telephone number
- Information about your business requirements
- Questions, messages, and other information you submit
Information Collected Automatically
When you visit the website, our web server may record limited technical information, including your Internet Protocol address, browser and device type, requested pages, referring page, date and time of access, and server response information.
Server logs are used for website operation, security, troubleshooting, fraud prevention, and performance monitoring. They are not used for behavioral advertising.
How We Use Information
We may use collected information to:
- Respond to questions, requests, and inquiries
- Schedule conversations or demonstrations
- Provide information about Cool Life services
- Operate, maintain, secure, and improve the website
- Understand website usage and performance
- Prevent misuse, unauthorized access, fraud, or security threats
- Maintain necessary business and communication records
- Meet legal, regulatory, or contractual obligations
Cookies and Related Technologies
Cookies are small files that a website or service may store on your browser or device. CoolLife.io uses a limited number of cookies and related technologies for necessary website functions, security, visitor preferences, analytics, and optional website chat.
| Category | Purpose | Control |
|---|---|---|
| Necessary and Security | Supports essential website operation, security, cookie preferences, and Google reCAPTCHA protection on public forms. | Always active where required |
| Analytics | Google Analytics helps us understand general website traffic, page use, and performance. | Controlled by your consent choice where required |
| Functional | Chatwoot supports website chat and may preserve a conversation while you navigate or return to the website. | Activated when permitted or when you open chat |
Google Analytics
CoolLife.io may use Google Analytics to understand how visitors use the website. Your cookie selection controls whether analytics storage is granted where consent controls apply. When analytics storage is denied, Google Analytics may still receive limited cookieless measurement signals without placing Analytics cookies on your device.
Information processed by Google may include browser, device, page-view, approximate location, and website interaction information. We do not use Google Analytics for behavioral advertising.
Google reCAPTCHA
Cool Life uses Google reCAPTCHA on public forms to help prevent spam, abuse, and fraudulent submissions. reCAPTCHA may process device, browser, Internet Protocol address, and interaction information for security and fraud-prevention purposes.
Chatwoot Website Chat
If website chat is available and you choose to open it, Chatwoot may use functional cookies to maintain the conversation and recognize the chat session as you navigate or return to the website. Information you enter into chat may be received and retained so Cool Life can respond.
Managing Your Preferences
You may accept all cookies, reject non-essential cookies, or manage individual preferences when cookie controls are presented. Rejecting non-essential cookies will not prevent access to the public website, although optional functions may be limited.
You may change your selection using the control in the website footer.
Forms and Communications
Information submitted through Cool Life forms is used to respond to your request, understand your needs, arrange a conversation or demonstration, and provide relevant service information.
When Information May Be Shared
Cool Life may share information with service providers that help us operate the website, provide communications, analyze performance, maintain security, or respond to requests. These providers may process information only for the applicable service or another legally permitted purpose.
Information may also be disclosed when reasonably necessary to:
- Comply with law, legal process, or a valid government request
- Protect the rights, security, and property of Cool Life or others
- Investigate suspected fraud, misuse, or security incidents
- Support a business transaction subject to appropriate confidentiality and legal protections
Data Security and Retention
Cool Life uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, alteration, or misuse. No website or transmission method can be guaranteed to be completely secure.
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including legitimate business, security, contractual, recordkeeping, and legal requirements. Retention periods may differ depending on the information and the reason it was collected.
Your Privacy Choices
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also request information about how your information is used or change a previous cookie selection.
We may need to verify your identity before completing a privacy request. Certain information may be retained when required by law or necessary for security, contractual, or legitimate business purposes.
Children’s Privacy
CoolLife.io is intended for businesses and professional users. It is not directed to children under 13, and Cool Life does not knowingly collect personal information from children under 13 through the public website.
External Services and Websites
Cool Life may provide links to external services, including Calendly for scheduling. An external service’s privacy, security, cookie, and data practices apply after you choose to visit or use that service. Cool Life does not control the privacy or security practices of third-party websites.
Changes to This Policy
We may update this policy to reflect changes in our website, services, technologies, or legal obligations. The effective date displayed at the beginning of the policy will be revised when an update is published.
Contact Cool Life
To ask a privacy question or submit a request concerning information provided through the public website, contact Cool Life through our secure conversation page.
Contact Cool Life
